Delivery and Return

If you are requested to send your device back for repair - please fill in this form https://forms.gle/FWG8E2XyfgEfwA8y5 to get a return shipping label for your device.

Official Telegram Handle and Shipping Addresses

Our CEO Bernd Lapp is on Telegram. Please click on the link below to make sure that you are talking to the correct person.

When you are asked to send the device back, our shipping addresses are as follows:

Switzerland

AVADO AG
Hasenbuelweg 20
6300 Zug
Switzerland

Europe

AVADO AG
c/o Michiel Ponnet
Clemenshoek 50
Reet
2840 Rumst
Belgium

These are the official shipping addresses. Don’t send your device anywhere else.

Shipping FAQ

Will I receive order confirmation and payment instructions via email?

Yes! Once the package is shipped you will receive a confirmation from UPS and/or from Saskia@ava.do

Can I track my Avado delivery?

Once the box is shipped you will receive a tracking link by email.

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