> For the complete documentation index, see [llms.txt](https://docs.ava.do/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ava.do/quick-help/delivery-and-return.md).

# Delivery and Return

If you are requested to send your device back for repair - please fill in this form <https://forms.gle/ziwtcoZntag7an8q9> to get a return shipping label for your device.

### Official Contact and Shipping Addresses <a href="#official-telegram-handles-and-shipping-addresses" id="official-telegram-handles-and-shipping-addresses"></a>

For any questions about a return, contact AVADO support directly at <support@ava.do>.

{% hint style="warning" %}
AVADO does not offer support over personal Telegram accounts. See [Beware of Scammers](/your-avado/avado-support-community/beware-of-scammers.md) — official support only happens through <support@ava.do> or the channels listed there.
{% endhint %}

When you are asked to send the device back, our shipping addresses are as follows:

#### Europe <a href="#europe" id="europe"></a>

```
Ziga Flis s.p.
Zelena ulica 7
3240 Šmarje pri Jelšah
Slovenia
```

These are the official shipping addresses. Don’t send your device anywhere else.

### Shipping FAQ <a href="#shipping-faq" id="shipping-faq"></a>

#### Will I receive order confirmation and payment instructions via email? <a href="#will-i-receive-order-confirmation-and-payment-instructions-via-email" id="will-i-receive-order-confirmation-and-payment-instructions-via-email"></a>

Yes! Once the package is shipped you will receive a confirmation from UPS and/or from <ziga@ava.do>

#### Can I track my Avado delivery? <a href="#can-i-track-my-avado-delivery" id="can-i-track-my-avado-delivery"></a>

Once the box is shipped you will receive a tracking link by email.