Help and troubleshooting in the Admin

The Help page in the AVADO Admin: troubleshooting topics, the diagnostics report for support, and where to ask for help.

When something isn't right, start with Help in the sidebar. It groups common problems into topics, shows which topics have a problem on your AVADO right now, and helps you contact support.

You can also reach it at http://my.ava.do/#/troubleshoot, or from See all under the verdict on Home.

The Help page. The red dot on "Validator setup" shows that a problem was found in that area.

Topics

Each topic card has a coloured dot: green means no problems were found for that topic, red or amber means something needs a look. Click a card to open the topic. It lists the problems found on your AVADO for that topic, each with its fix button, followed by step-by-step advice.

Topic	When to use it	What it walks you through
Validator setup	Choosing clients, importing keys, fee recipient.	Install an execution and a consensus client for the same network (with a link to Staking setup), import your validator keys in your consensus client's Setup tab, set your fee recipient, then check Home.
Not syncing or not working	An app is stopped, restarting, or behind the chain.	Look at the problems listed, read the app's logs, restart the app, and check disk space and peers.
Missed attestations	Rewards lower than expected, or attestations missed.	Install monitoring, make sure both clients are synced, check peers and ports, and check that the box clock is right (reboot after a power cut if needed).
Updates and versions	An update didn't install, or you're not sure what version you run.	See what can be updated in System → Updates, keep automatic updates on for clients, and what to do if an update seems stuck.
Access and network	Can't reach my.ava.do, Wi-Fi, Remote Connect, ports.	Reach your AVADO at home, open the peer-to-peer ports (UPnP or port forwarding), and reach it from away with Remote Connect.
Disk space	Disk almost full, or an app uses a lot of space.	See what uses the space in System → Storage, clean up unused images, and shrink an execution client safely.

Import each validator key on one machine only. Running the same key on two machines gets you slashed.

For a full list of the problems the Admin can detect, see Health checks explained.

Search

Press ⌘K (Mac) or Ctrl+K (Windows, Linux), or click Search or jump to… at the top, and type what you are looking for, for example "attestations" or "disk". Help topics show up under Help in the results. See Finding Your Way Around.

Diagnostics report

The Diagnostics report is a plain-text summary of your AVADO's health, versions, apps and recent activity. It helps support understand your problem quickly. It never includes environment values, keys, logs or your public IP. Click Show what's in it to read it before you share it.

• Download report saves it as a file.

• Copy report copies it, so you can paste it into an email or a support ticket.

• Email support opens a new email to the AVADO team with the report filled in.

Community and support

At the bottom of Help you find links to these docs and to AVADO's YouTube tutorials, plus community links.

If you can't solve the problem yourself:

• Ask in the AVADO Discord, in the public channels, or open a ticket there.

• Email [e-mail] with your diagnostics report.

• Priority Care subscribers get faster, dedicated help, with a reply within 24 hours on business days (8 business hours when their box is down), and email alerts when their box goes offline or has a serious problem.

AVADO will never contact you first through private messages, and will never ask for your seed phrase or keys. See Beware of Scammers.

Other troubleshooting pages

• Connection Troubleshooting: when you can't open my.ava.do at all

• Attestation Troubleshooting

• Opening Network Ports

• Frequently Asked Questions