> For the complete documentation index, see [llms.txt](https://docs.ava.do/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ava.do/your-avado/avado-support-community/beware-of-scammers.md).

# Beware of Scammers

{% hint style="danger" %}
**AVADO has shut down its Telegram support channels.**

We take user support very seriously and want you to have a good experience setting up your device. Unfortunately we experienced a lot of scammers attacking our community and we decided to move away from Telegram.
{% endhint %}

## 🚨 **IMPORTANT SECURITY ALERT** 🚨

We've been made aware of an increasing number of scam attempts targeting our community. Please be vigilant and remember:

**AVADO will NEVER communicate with you through private messages.** If you receive a private message from anyone claiming to be AVADO or AVADO Support, it is a **100% SCAM** aimed at stealing your ETH or other valuables.

🛡 **To protect yourself and your assets, we strongly recommend the following steps:**

1. **Mint the NFT:** We urge all community members to mint the NFT provided by AVADO. This NFT serves as your unique identifier and an added layer of security when interacting within the AVADO ecosystem.
2. **Sign into the AVADO Discord Only With the NFT:** Your NFT is your key. Ensure you're signed into our Discord only with this NFT to maintain the integrity of your identity and interactions.
3. **Seek Help Publicly:** If you need assistance, please do so publicly within the designated community channels. This not only ensures you're getting support from legitimate sources but also enriches our community's knowledge base.
4. **Open a Ticket for Personalized Support:** For issues requiring individual attention, we encourage you to open a ticket. This ensures that only specialized and verified team members will see and respond to your queries.
5. **Use the official support channels:** email **<support@ava.do>**, or subscribe to [Priority Care](/your-avado/avado-support-community/priority-support.md) from the **Priority** page in your AVADO Admin. Priority Care is only paid through that page on your own AVADO (by Stripe), never by sending crypto to anyone.

{% hint style="danger" %}
**Never share your seed phrase (mnemonic), private keys or keystore passwords** with anyone, including people who say they are AVADO support. AVADO will never ask for them.

AVADO support will also never send you a package hash or file to install in a private message. Only install packages from the DappStore, or from a hash you received from <support@ava.do> or your Priority Care contact.
{% endhint %}

Stay safe, stay alert, and when in doubt, reach out publicly. Together, we're not just building a decentralized future; we're safeguarding it.

## AVADO - OFFICIAL LINKS

Please be careful of fake accounts and potential scammers. These are our only links! ㅤ

* WEBSITE➥ <https://ava.do/> ㅤ
* SUPPORT EMAIL➥ <support@ava.do>
* PRIORITY CARE➥ [https://www.ava.do/priority-care](https://www.ava.do/priority-care/) (subscribe from the **Priority** page in your AVADO Admin)
* DOCS➥ <https://docs.ava.do>
* DISCORD➥ <https://discord.gg/RpMaFjTjyw>
* TWITTER➥ <https://twitter.com/AvadoCloud> ㅤ
* YOUTUBE➥ <https://www.youtube.com/@avadocloud> ㅤ
* LINKEDIN➥ <https://www.linkedin.com/company/avadocloud/> ㅤ